Mitel Connect is an application on your computer connected to your phone.
- Here is a link to the User Guide for Mitel Connect: https://sfopera.box.com/s/ypm9skp0ogtycnn9h9e6hztw3n55v8gi
Availability States refers to how the phone system responds to incoming calls to your phone based on time of day, day of week, holidays, etc. (For example, standard, out of office, in a meeting.) Instructions for this can be found on page 35 of the Mitel Connect Guide (link above).