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Featured articles
3 articles
Change Your Password at office.com
Accessing Network File Shares and Departmental Folders
Configuring Outlook so Email Sent from Shared Mailbox goes to Sent Items Folder of Shared Mailbox
Help Desk
7 articles
Help Desk hours and contact information
How to take a screenshot
Add the Help Desk Knowledge Base to your Favorites
Where did all my Documents go?
Available hardware and applications
Heading out of office? Here's how you should prepare.
Emergency notifications opt-in and out-opt
Email
10 articles
Setting up email on iPhone or iPad
Setting up email on Android
How to Sync Your Outlook Contacts/Calendar on an Android
Setting up email in Outlook
Deleting Names from Outlook address cache
What to do when your ‘Mailbox is almost full’
Add Outlook Archive File to Outlook
Configuring Outlook so Email Sent from Shared Mailbox goes to Sent Items Folder of Shared Mailbox
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Passwords
3 articles
Change Your Password at office.com
Account lockout
Password Policy
Security
2 articles
IT Security Best Practices
Information Security and Data Protection Policy
Remote Desktop
4 articles
How to setup Remote Desktop on Windows
How to setup Remote Desktop on Mac
Remote Desktop troubleshooting
Accessing Network File Shares and Departmental Folders
Working Remotely
6 articles
Set up Mitel Connect to forward phone calls to your home or cell phone while working remotely
Set up your personal computer to access Office365 Outlook email
Teams Video Conference Meeting Setup Instructions
Zoom Free Account Setup Instructions
Get Started with Zoom: End User Quick Start Guide
C3 Conference Call Instructions
Cloud Files - Google Drive and Box
5 articles
How to share content from Box
Reset expired Box password
Accessing Adaptive Insights, Box, Google Drive, and QuickBase
How to access Google Docs
How to use Google Docs
Mitel Telephones
3 articles
Setting Up Mitel Connect
Record and Change Your Voicemail Greeting
Mitel Connect and Availability States
Internet Issues and Training
2 articles
Clear your Internet Explorer cache
Desktop and professional development training
Office 365 and Windows
6 articles
Changing your Default Internet Browser
How to Turn Off Microsoft Teams from Launching at Startup
Setting up Adobe Acrobat as the default reader for PDFs
Windows 10 and Audio
Error - Couldn't Verify Account in Office 365
How to turn off the chiming sound on your computer
Conference Rooms
4 articles
SFO Conference Rooms & Event Booking Procedures--2018
WMOH Conference Room A: TV & Tuner instructions
WMOH Conference Room B: TV & Tuner instructions
Wilsey Large Conference Room: Conference phone setup & computer usage
Website and EpiServer CMS
22 articles
Access "www.sfopera.com" while RDP'd or while on Campus
How to change your EpiServer CMS password
Welcome to EpiServer CMS - onboarding resources
Adding Anchors to Links and Buttons
ADA compliance - making the website accessible to all
How to get the absolute URL of an image in the CMS
Test web orders on Stage/TWEB
Automating the Quick Donate page
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